Requests to return goods must be made in writing to returns.department@crosswater.co.uk and include the product details, purchase order number and reason for return.
Requests for items that are damaged externally or missing items must be received within 30 days.
Requests for items not required with packaging in pristine condition must be received within 45 days and will be subject to a 12.5% re-stocking charge.
Requests for items not required with packaging in poor conditions must be received within 45 days and will be subject to a 12.5% re-stocking charge and an additional 12.5% re-packing charge.
Requests for items that have internal product damage must be received within 30 days.
Special orders are nonreturnable.
Collection will only be made from point of delivery. Damaged will not be collected once they have been sent to a third party.
RETENTION OF TITLE
Ownership of goods shall remain in the company until full payment has been received for all goods comprised in this contract. If any goods are-re-sold before payment is made the Company’s right of ownership shall be transferred to the proceeds of sale or to the claim for such proceeds.
